If you're encountering difficulties playing videos from any of our streaming video products, please ensure that none of the following domains are blocked on your network.
Infobase's IPs are dynamic, and can't be used for whitelisting. Please contact video.support@infobase.com with any questions or concerns.
Domains to whitelist:
-
- https://*.infobase.com
- https://kalsegsec-a.akamaihd.net
- https://klive-a.akamaihd.net
- https://kalseglive-a.akamaihd.net
- https://www.criterionpic.com
- https://media3.criterionpic.com
- https://media2.criterionpic.com
-
https://*.kaltura.com (wildcard) OR
- https://udrmv3.kaltura.com
- https://kaltura.io
- https://cfvod.kaltura.com
- https://cdnapi.kaltura.com
- https://klive.kaltura.com
- https://fstlive.kaltura.com
If you're still having trouble playing videos, please reach out to our support team at: video.support@infobaselearning.com